Cancellation & Refund Policy

When you pay a booking fee on a Business's booking page, you are paying that Business for its service. SmarterAppointer only provides the software and Razorpay processes the payment.

• Cancelling: reply 3 to the WhatsApp message about your booking, or contact the Business. Cancellation is free unless the Business's own policy says otherwise.
• Refunds follow the Business's cancellation policy. If the Business cancels a paid booking, you are entitled to a full refund from the Business.
• Approved refunds go back to the original payment method. Razorpay and banks usually take 5–7 business days after the refund is issued.
• If a Business does not respond to a refund request within 7 days, email us at hello@smarterappointer.com with your booking code. We will follow up with the Business and help resolve it.
• If you were charged twice, or charged but the booking shows unpaid, email us with your booking code and the payment ID. Duplicate charges are refunded in full.

• The Free plan has no charges.
• Paid plans can be cancelled at any time from your account or by emailing us. The plan stays active until the end of the period already paid for and is not renewed after that.
• Payments for a period that has already started are not refunded, except where the law requires it or where we charged you by mistake.
• If you were charged by mistake (duplicate charge, charge after cancellation), we refund the full amount within 7 business days of confirming the error, to the original payment method.

Email hello@smarterappointer.com with your booking code or account email. See also our Terms of Service.